Thursday, 12 June 2014

Google Launches New Platform to Connect Businesses With Customers

Google wants to create a better business directory and, this time, they mean business.

On Thursday the tech giant launched Google My Business, a one-stop way for merchants to manage their presence on a variety of the company's properties including search, maps and Google+.

Business owners that had been using Places for Business or Google+ will be transitioned to the new platform. There is also an Android app that can be used to manage business information and respond to customer reviews.

"The Internet is connecting more businesses with their people every day. However, our users tell us that finding these loyal customers can be complex and time-consuming. We believe it shouldn’t be," Google posted in a blog entry.

Google lauds the program as a way for businesses to better understand their customers and cater to their needs. The new system will integrate with Google's AdWords platform and provide businesses with data about customers and engagement.

The program is a simple way for Google to compile accurate business information that its various properties can then use to improve its other properties. Having a directory of accurate and easily referenced business data should be particularly helpful for mobile and contextual search, which heavily relies on combining user data with search results to provide better results.

Users already tend to ignore search results past the first few items. One study found that the first three returns of a search receive about 60% of the traffic.

Mobile search is an important part of the future for Google, which made its name as a search engine. Desktop search is expected to decline as mobile search grows — a trend that has already had an impact on Google's revenue.

Google isn't the only tech company to try to embrace businesses. Yahoo has also made moves to bolster its mobile search offering, partnering with Yelp to provide information that will be similar to the data compiled by Google My Business.

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Sunday, 18 May 2014

Google Apps Users Can Now Get End-to-End Email Encryption

Google on Thursday announced a new partnership that will bring full scale encryption to Google Apps.

Working with email data protection company Zix, Google has launched a new commercial product for Google Apps accounts dubbed Google Apps Message Encryption (GAME).

Although Google already supports secure, encrypted messages within its servers, email messages sent to other systems are not encrypted.

Organizations or users can use various workarounds to add PGP (public-key cryptography) to their messages, but those solutions are kludgy and not ideal for an organization with lots of users.

With GAME, Google and Zix are hoping to change that. GAME is available for $35 a year per user and allows Google Apps admins to configure encryption settings and routes from the Google Apps dashboard.

In a post-Snowden world, it's easy to think email encryption is primarily useful to keep prying eyes (such as the NSA) from intercepting messages. For regulated industries however, encrypted communications are an important part of doing business.

Many of Zix's customers are hospitals, banks and government organizations and its product for compliance with federal regulations such as HIPAA, Sarbanes-Oxley and PCI-DSSS.

This isn't the first time Google has offered a message encryption product for its enterprise customers. GAME is a successor to another Zix-powered product, Google Message Encryption (GME). GME was part of the Postini suite of tools for email and web security. Unlike GAME, however, GME was never directly integrated with Google Apps. Instead, Google Apps admins had to login to the Postini dashboard to set-up policies and rules.

Since 2012, Google has been in the process of transitioning its Postini services to the Google Apps platform. GAME is the result of that transition that works natively with the Google Apps.

For organizations that need to send end-to-end encrypted messages, having an option built directly into Google Apps is a great feature. With any luck, we might eventually see this option trickle-down to traditional Gmail users.

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